Title: Café Supervisor
Job Type: Full-time Permanent
Application Deadline: Immediately/Until Filled
Hours of Work:  30 – 40 hrs/week
Salary Range: $18.50 – $22.00 hourly
Reports To: Executive Director

Overview

Reporting to the Executive Director of the Valley Zoo Development society, the café supervisor is responsible for the overall supervision and direction of the Charity Café, as well as the operations of the Charity Café area, including resetting of the amenities table, stocking supplies, using the POS system, and taking café food
orders. This position is a leader, teacher, and role model for the employees to follow and entails the maintenance and enhancement of service that properly represents the Valley Zoo Development Society and the Edmonton Valley Zoo. Additionally, this role works towards the goals and objectives of those organizations particularly on the education and conservation fronts.

Working Environment

• Work is in a busy cafe and family attraction setting with frequent interruptions.
• Work is on the grounds of the Edmonton Valley Zoo and an appreciation for animals, children and the environment are an asset.
• Must be able to work under pressure and in a fast-paced environment.

Key Duties & Responsibilities

• Opening and closing procedures for front of house operations.
• Adhering to all policies and procedures designated by the VZDS.
• Supervise and develop employees of the Charity Café including scheduling, mentoring and adherence to human resource polices.
• Ensure that all staff receive proper and thorough training for their position and maintains ongoing training for all staff.
• Estimate and order ingredients and supplies based on product mix.
• Maintain inventory and keep a record of any transfers stock, repairs, sales and wastage.
• Ordering and preparation of quick bake or serve, and grab and go food items appropriate to the café.
• Taking catering orders and arranging the order and delivery of same.
• Cleaning the floor, equipment and surrounding areas as needed, adhering to AHS standards of cleanliness.
• Inspect equipment and arrange for repairs as required.
• Promote teamwork and two-way communication.
• Promote, recommend and understand the items offered on the menu.
• Ensures compliance with the Health and Safety, Food Service and Liquor Laws of Alberta.
• Monthly reporting and recommendations for improvement.
• Address customer complaints.
• Lead by example, setting a vibrant, responsible and welcoming culture.

Skills & Experience

• 1+ years’ relevant working experience.
• Knowledge of the best food handling.
• Food handling certificate.
• Pro Serve certificate, Protect Plus all considered an asset.
• Ability to lift upwards of 50 lbs.
• Consistent standing and bending for up to 8 hours per shift.
• Solid written and verbal communication skills.
• A passion for process improvement, great problem solving, and decision-making abilities.
• Exceptional problem-solving skills.

Qualifications

• Minimum of 1 year in a supervisory role within the hospitality or food and beverage industry.
• Barista knowledge and a passion for coffee.
• Able to make quick decisions and effectively deal with multi-task environments.
• Must be able to communicate orally, work with others, problem-solve, make decisions.
• Completion of Grade 12 education.
• Primarily a 9 to 5 operation the ability to work shifts- days, evenings, weekends, and holidays if required will be required.
• Excellent communication skills and works well under pressure.
• Good working knowledge of computers.
• Good leadership skills.

Shift & Schedule

• Full-time permanent.
• Day Shift.
• 40 hours a week March 15 to October 15.
• 30 hours a week October 15 to March 15.
• Some overtime and or evening shift requests for special events.
• Holidays.

Wage & Benefits

• $18.50 to $22 an hour commensurate with experience.
• Opportunity to enroll in the VZDS benefit plan after 3 months.

How to Apply

Please email cover letter and resume to vzds@buildingourzoo.com.  Please note we will be unable to respond to all candidates, but will reach out to those selected for an interview shortly.