Title: On-site Ambassador
Hours: Part-time (30 hours per week)
Location: Edmonton Valley Zoo
Compensation: $15.50/hr
Reports To: Executive Director

The On-Site Ambassador will play a key role in supporting the Valley Zoo Development Society’s (VZDS) fundraising initiatives by engaging visitors, promoting awareness of major zoo projects, and collecting valuable visitor feedback and demographic information.

This public-facing position will serve as a representative of the VZDS and will become an expert on current and upcoming capital projects, including project Carnivora, and upcoming projects like Welcome and Parking, and Connected Coasts.

Key Responsibilities

Project Awareness & Public Engagement

• Develop a thorough understanding of current and future VZDS and EVZ capital projects and fundraising priorities.
• Engage visitors in friendly, informative conversations about zoo improvements and conservation initiatives.
• Clearly communicate project goals, timelines, benefits, and community impact.
• Answer visitor questions regarding fundraising campaigns and capital projects.
• Serve as an enthusiastic ambassador for the VZDS and its mission.

Fundraising Support

• Promote capital campaign donations.
• Explain the impact of donor support and how contributions help advance zoo improvements.
• Encourage visitor participation through direct asks, special campaigns, and onsite fundraising opportunities.
• Support fundraising events, donor engagement activities, and campaign activations throughout the zoo.
• Track and report engagement and fundraising activities as required.

Visitor Research & Data Collection

• Conduct visitor surveys to gather feedback on guest experiences.
• Collect demographic, geographic, and visitor behavior information in accordance with organizational guidelines and privacy requirements.
• Accurately record survey responses and engagement data using approved tools and systems.
• Identify visitor trends and share observations that may support fundraising, marketing, and grant reporting efforts.
• Help ensure data collection targets are achieved throughout the season.

Event & Campaign Support

• Assist with onsite events.
• Help set up, maintain, and organize information displays and campaign materials.
• Support special initiatives led by the VZDS team.
• Collaborate with zoo staff and volunteers to ensure a positive and coordinated visitor experience.

Qualifications

Required

• Comfortable initiating conversations with visitors of all ages and backgrounds.
• Enthusiastic, outgoing, and confident in public-facing environments.
• Ability to learn and communicate detailed project information effectively.
• Comfortable asking for donations and discussing charitable giving.
• Ability to work independently, outdoors for extended periods, and in varying weather conditions.
• Strong attention to detail and accurate record-keeping skills.
• Strong interpersonal and communication skills.
• Available to work 7 hour days Wednesday through Sunday as well as holidays, and special events as required.

Preferred

• Experience in fundraising, customer service, public engagement, education, tourism, hospitality, or sales.
• Experience conducting surveys, collecting data, or engaging in market research.
• Familiarity with Microsoft Office and digital data collection tools.
• Knowledge of conservation, zoological organizations, or charitable fundraising is an asset.

How to Apply

Please apply via Indeed: https://ca.indeed.com/job/-site-ambassador-dc0cf2fb640a267d

The Valley Zoo Development Society is an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.